How do I cancel my account?
Did you know you can always skip orders up to five weeks in advance? To skip, sign in to your account, head to your Upcoming page and locate the order you'd like to skip. Click the ‘Manage Delivery’ button to the right of the delivery date and select 'Skip This Delivery.'
If you’ve experienced an issue with your order or the ordering process, please reach out to our Customer Experience team at email@example.com. We want to ensure you have the best experience possible and are happy to help with any issues.
If you still would like to pause or cancel your account, head to your Plan Settings page in your Account Settings. Next to Meals or Wine, click ‘Edit,’ and then ‘Pause/Cancel Subscription.’
From there, you’ll see the options to pause your deliveries for 4, 6 or 8 weeks at a time, or cancel your subscription. Select your desired option and click ‘Next.’
Once you’ve clicked the blue ‘Pause My Subscription’ button, you’ll see paused deliveries marked with a moon symbol on your Upcoming page. Your deliveries will automatically resume after your pause period has expired.
If you cancel your subscription, you will be prompted to take a brief survey to explain why so that we can continue to improve the Blue Apron experience.
Please note that any order shown as ‘Ordered Processed’ or ‘Shipped’ on your Upcoming page has already been processed and cannot be cancelled. A friendly reminder that you’ll be responsible for all charges incurred (including applicable taxes and other charges) for any orders that have already been processed.
We always aim to ensure that your Blue Apron experience is incredible. If there’s anything our Customer Experience team can do to help, please don’t hesitate to contact us here or visit the rest of our Help Center.
How do I reactivate my account?
We're excited to have you back in the kitchen with us!
To reactivate your account, sign back in with your original e-mail address and password. If you previously had both meals and wine deliveries, select 'Meals Only,' 'Both Meals & Wine,' or 'Wine Only' and click ‘Reactivate Account’ to resume your selection.
If you only had a meals account, you'll just need to click the orange 'Reactivate Account' button after signing in, and your weekly deliveries will resume.
How do I update my account information?
To update any Blue Apron account information, head to your Account Settings section. Here, you’ll be able to select and edit any of the categories on the left hand side (Plan Settings, Meal Preferences, Delivery Info, Account Info, Payments, Social Settings).
Whenever you make any changes, a green banner confirming the changes will appear at the top of your screen.
You can also change your plan, delivery address, and delivery date for a specific upcoming scheduled delivery by visiting your Upcoming Page and locating the order you’d like to modify. You can make these changes by selecting ‘Manage Delivery’ next to the order date.
Just be sure to make all account changes before the ‘Changeable before’ date reflected in your Account Settings. You can also view the ‘Changeable before’ date for a specific delivery by clicking on the Receipt icon to the right of the 'Manage Delivery' button.
How do I update the email address or password associated with my account?
To change your email address, head to the Account Info section of your Account Settings. Select 'Edit' to update the email address or password associated with your account, and click 'Update’ to save your changes.
How do I manage my Blue Apron account?
Here's some important information around how to manage your Blue Apron account:
- How do I select my recipes?
- What’s my weekly cutoff date & time to makes changes to each upcoming order?
- How can I switch my plan?
- How do I reschedule a meals delivery?
- How do I skip a delivery?
- How do I update my account information?
We’d also recommend downloading our mobile app for on-the-go account management! Our mobile app gives you the ability to enable push notifications, so we can send you a reminder to make any updates before each order is finalized. This way, you can make changes to your menu or skip that delivery before your weekly cutoff. Many of our chefs find the mobile app is the best way to stay up-to-date with their upcoming orders!
How do I log in to my Blue Apron account?
How do I reset my password?
If you need to reset your password, head to www.blueapron.com. On the top right-hand corner of the page, click ‘Log In’ and select the ‘Forgot Password?’ link.
Enter the email address associated with your account, and click the blue ‘Send Reset Instructions’ button. Once complete, you’ll see a green banner appear under ‘Log In’ and be emailed a link for you to reset your password with instructions.
How do I unsubscribe from email announcements?
If you’d like to unsubscribe from Blue Apron’s email announcements (such as newsletters, promotional offers, recipes of the week), head to the Account Info section of your Account Settings and click ‘Edit.’ Next to ‘Receive Announcements’, uncheck the box and click ‘Update’ on the top right-hand side.
Please note that if you have an active Blue Apron membership, you'll still receive all emails regarding your account, including updates to any upcoming scheduled deliveries.
How do I connect/disconnect my Facebook account from my Blue Apron account?
To connect or disconnect your Blue Apron and Facebook accounts, log into your account and visit the ‘Social Settings’ section of your Account Settings.
If you’d like to connect your accounts, click the blue ‘Connect Facebook Account’ button and log into your Facebook account. To disconnect your accounts, select ‘Edit’ and then ‘Disconnect’. You’ll then see a green banner reading ‘You have successfully disconnected your Facebook account from your Blue Apron account.’