• How do I cancel my account?

    Did you know you can always skip orders up to five weeks in advance? To skip, sign in to your account, head to your Upcoming page and locate the order you'd like to skip. Click the ‘Manage’ button to the right of the delivery date and select 'Skip delivery.' 

    If you’ve experienced an issue with your order or the ordering process, please reach out to our Customer Experience team at contact@blueapron.com. We want to ensure you have the best experience possible and are happy to help with any issues.

    If you still would like to pause or cancel your account, head to your Plan Settings page in your Account Settings. Next, click ‘Edit,’ and then ‘Pause/Cancel Subscription.’ 

    From there, you’ll see the options to pause your deliveries for 4, 6, 8, or 10 weeks at a time, or cancel your subscription by clicking 'click here' at the bottom of the page. Select your desired option and click ‘Next.’ 

    If you’ve clicked the blue ‘Pause Deliveries’ button, you’ll see paused deliveries marked with a moon symbol on your Upcoming page. Your deliveries will automatically resume after your pause period has expired.

    If you cancel your subscription, you will be prompted to take a brief survey to explain why so that we can continue to improve the Blue Apron experience.

    Please note that any order shown as ‘Ordered Processed’ or ‘Shipped’ on your Upcoming page has already been processed and cannot be cancelled. A friendly reminder that you’ll be responsible for all charges incurred (including applicable taxes and other charges) for any orders that have already been processed.

    We always aim to ensure that your Blue Apron experience is incredible. If there’s anything our Customer Experience team can do to help, please don’t hesitate to contact us here or visit the rest of our Help Center.

  • How do I reactivate my account?

    We're excited to have you back in the kitchen with us!

    To ensure our customers’ information stays secure, we reset the passwords of all canceled accounts and automatically remove payment information. In order to reactivate your account, you will need to create a new password and add payment information using your same email address.

    To do so, head here, click on "Forgot Password?" and follow the steps to reset your password. We highly recommend selecting a brand new password and using password best practices, such as choosing a different, complex password for every different account and periodically changing passwords.

    Once your password is reset, you can log in, update your payment information and reactivate your account. 

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    After reactivating, be sure to check your delivery address on file is currently up to date. We can't wait to cook with you soon!

  • How do I update my account information?

    To update any Blue Apron account information, head to your Account Settings section. Here, you’ll be able to select and edit any of the categories on the left-hand side (Plan Settings, Meal Preferences, Delivery Info, Account Info, Payments & Credits, Social Settings).

    Whenever you make any changes, a green banner confirming the changes will appear at the top of your screen.

    You can also change your plan, delivery address, and delivery date for a specific upcoming scheduled delivery on your Upcoming Page.

    Just be sure to make all account changes before the ‘Changeable before’ date reflected in your Account Settings. You can also view the ‘Changeable before’ date for a specific delivery next to the 'Manage' button on the right hand side.

  • How do I update the email address or password associated with my account?

    To change your email address, head to the Account Info section of your Account Settings. Select 'Edit' to update the email address, and click 'Update’ to save your changes.

     

    To update your password, head to the Account Info section of your Account Settings. Select 'Change Password' and enter and confirm your new email address. Then select 'Update' to save your changes.

  • How do I manage my Blue Apron account?

    Welcome to Blue Apron, we’re excited to start cooking with you! Now that you’re signed up, we recommend reviewing your Account Settings and exploring the menus on your Upcoming page.

    Here's some important information around how to manage your Blue Apron account:

    If you’d like to join our community of home chefs, you can follow us on Facebook or Instagram for exciting food content and Blue Apron news.

    We’d also recommend downloading our mobile app for on-the-go account management! Our mobile app gives you the ability to enable push notifications, so we can send you a reminder to make any updates before each order is finalized. This way, you can make changes to your menu or skip that delivery before your weekly cutoff. Many of our customers find the mobile app is the best way to stay up-to-date with their upcoming orders!

    For additional Blue Apron recipes and kitchen tips, check out The Blue Apron Cookbook and The Blue Apron Blog.

  • How do I log in to my Blue Apron account?

    Visit the Blue Apron homepage at www.blueapron.com. In the top right-hand corner of page, click Log In.

    Enter your email and password, then click the blue ‘Log In’ button.

     

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  • How do I reset my password?

    If you need to reset your password, head to www.blueapron.com. On the top right-hand corner of the page, click ‘Log In’ and select the ‘Forgot Password?’ link.

    Enter the email address associated with your account, and click the blue ‘Send Reset Instructions’ button. Once complete, you’ll see a green banner appear under ‘Log In’ and be emailed a link for you to reset your password with instructions. 



     

  • How do I unsubscribe from email announcements?

    If you’d like to unsubscribe from Blue Apron’s email announcements (such as newsletters, promotional offers, recipes of the week), head to the Account Info section of your Account Settings and click ‘Edit.’ Next to ‘Receive Announcements’, uncheck the box and click ‘Update’ in the bottom right.

    Please note that if you have an active Blue Apron membership, you'll still receive all emails regarding your account, including updates to any upcoming scheduled deliveries.

  • How do I connect/disconnect my Facebook account from my Blue Apron account?

    To connect or disconnect your Blue Apron and Facebook accounts, log in to your account and visit the ‘Social Settings’ section of your Account Settings.

    If you’d like to connect your accounts, click the blue ‘Connect Facebook Account’ button and log into your Facebook account. To disconnect your accounts, select ‘Edit’ and then ‘Disconnect’. You’ll then see a green banner reading ‘You have successfully disconnected your Facebook account from your Blue Apron account.’