• How do I cancel my Blue Apron Wine membership?

    Did you know you can always skip or reschedule a wine order in advance? To skip, log in to your account, head to your Upcoming page and select the wine order you’d like to manage. Click the ‘Manage Delivery’ button on the right-hand side of the page and then select ‘Skip this Delivery. If you're using our mobile app, tap the Upcoming page icon at the bottom of the app and use the buttons below the scheduled delivery date to skip or reschedule a delivery.

    If you’ve experienced an issue with your order or the ordering process, please reach out to our Customer Experience team at contact@blueapron.com. We want to ensure you have the best experience possible and are happy to help with any issues.

    If you still would like to pause or cancel your account, head to your Plan Settings page in your Account Settings. Next to Wine, click ‘Edit,’ and then ‘Pause/Cancel Subscription.’ 

    From there, you’ll see the options to pause your deliveries for 3, 4, or 5 months at a time, or cancel your subscription. Select your desired option and click ‘Next.’ 

    Once you’ve clicked the blue ‘Pause My Subscription’ button, you’ll see paused deliveries marked with a moon symbol on your Upcoming page. Your deliveries will automatically resume after your pause period has expired.

    If you cancel your subscription, you will be prompted to take a brief survey to explain why so that we can continue to improve the Blue Apron experience.

    Please note that any order shown as ‘Ordered Processed’ or ‘Shipped’ on your Upcoming page has already been processed and cannot be cancelled. A friendly reminder that you’ll be responsible for all charges incurred (including applicable taxes and other charges) for any orders that have already been processed.

    We always aim to ensure that your Blue Apron experience is incredible. If there’s anything our Customer Experience team can do to help, please don’t hesitate to contact us here or visit the rest of our Help Center.

  • How do I reactivate my wine membership?

    If you have an active meals account and would like to reactivate your wine deliveries, log in to your Blue Apron account and follow the steps below:

    1. Hover your mouse over your name on the top right hand corner and click Account Settings to view your Plan Settings.
    2. Here, select the ‘Resume Wine‘ button and submit your date of birth.
    3. Your Wine settings will then appear under your Meals settings, and your monthly wine deliveries will be resumed!

    Screen_Shot_2019-06-27_at_10.06.56_AM.png

    If you don’t have an active meals account and would like to reactivate your wine deliveries, log in to your Blue Apron account and reactivate by selecting ‘Wine Only’ on the reactivation page. 

    Screen_Shot_2019-06-27_at_10.13.27_AM.png 

  • How do I skip a wine delivery?

    To skip a wine delivery, follow the steps below:

    1. Log into your account and head to your Upcoming page.
    2. Locate the wine order you’d like to skip.
    3. Select 'Skip’ in the upper right-hand corner.
    4. The pop-up window will ask you to click 'Skip' one more time to confirm this change. You can confirm that your skip was saved when you see a red X next to the date, instead of a green circle.
  • How do I change my monthly 'Estimated Arrival Date' for my scheduled wine shipment?

    To modify your scheduled monthly ‘Estimated Arrival Date,’ follow the steps below:

    1. Log into your account. On the top right-hand corner, hover over your name and select your 'Account Settings.'

    2. Click ‘Edit' in the 'Wine' section.

    3. A calendar will pop-up, where you can select the day of the month you'd like to be your estimated arrival date going forward. 

    5. Click ‘Update.’

    6. After you click ‘Update,’ a green banner confirming your update will appear at the top of your screen. 

    Please note that we only provide you with an estimated delivery date. You'll be emailed a tracking number once your box ships so you can stay up-to-date on your wine shipment's progress.

  • Can I return wine I don't like?

    At this time, we don’t accept wine returns. Our wine program is designed to introduce you to new flavors and regions. If you'd like to provide feedback on your selection of wines, please contact our Customer Experience team here.

  • How do I see the wines in my next delivery?

    To view the wines that will be included in your next delivery, log into your account and head to your Upcoming page. Locate your next wine order at the top of the page, scroll down to view the wines you’re scheduled to receive, and click ‘Details’ to review information about the winemaker, region and types of meals that will best complement your wines.

  • What if I don’t like the wine selected for my next delivery?

    To change your wines for an upcoming delivery, head to your Upcoming page and locate your upcoming wine delivery. From there, click on ‘Replace’ below the wine you’d like to remove. Then, select one of the wines listed under the ‘Also available’ section by clicking ‘Select’.

    If you’re using our mobile app, head to the Upcoming section of your account and find your next scheduled wine delivery. Next, select the blue edit button on the order you’d like to change. From there, you’ll have the option to customize your wine selections. Please note, a wine will have to be removed from your order before having room in your box to add a new selection.

    While we hand-select each wine option for you to enjoy with your Blue Apron meals (or savor solo), you can always skip your next delivery if it seems the selection won't be to your liking. To do so, log into your account, head to your Upcoming page and select the 'Manage Delivery’ button on the right-hand side of your upcoming wine order. A friendly reminder to do so before the ‘Changeable’ before date reflected in your Upcoming page.

  • When will you charge my card for my wine delivery?

    Your card is typically charged for scheduled wine deliveries on your ‘Changeable before’ date. Rest assured you won't be charged right away when you sign up for our Wine program, and we won't charge you for any upcoming deliveries you've skipped. 

    A friendly reminder that all of our wine selections and other account changes need to be made by the ‘Changeable before’ date reflected in your Upcoming page. All orders shown as ‘Order Processed’ or ‘Shipped’ on your Upcoming page have already been processed and cannot be changed.

  • My scheduled delivery date is later in the month. Does that mean I’ll have fewer wine pairing options?

    Regardless of your estimated delivery date, you’ll have ample options (and time!) to enjoy your wines. Each wine is hand-selected to perfectly complement different Blue Apron recipes over the course of several weeks, or be enjoyed on their own.