Frequently Asked Questions

Blue Apron is committed to the humane treatment of animals raised for consumption and providing our customers with quality ingredients that they can feel good about. We are proud of our industry-leading animal welfare policy. You can learn more about it by visiting our blog.

To ensure optimal freshness, we advise you unpack your ingredients into your fridge as soon as possible once they arrive. For information on how to store and handle ingredients, follow this link to learn more. 

We’re committed to our Freshness Guarantee. If you’re unsatisfied with the quality of one or more of your ingredients within 7 days of receiving your delivery, please let us know and we’ll be happy to make it right.

The farmers and ranchers whose products we use in our meal kits raise animals with care and respect and never use any sub-therapeutic antibiotics. Blue Apron requires that all of the meat, poultry and egg suppliers it uses promptly treat animals in the rare event that they become sick and their welfare requires it.

Additionally, none of the suppliers use any growth promoters, such as added hormones*, sub-therapeutic antibiotics, or beta-agonists.

*Federal law prohibits the use of added hormones in poultry and pork.

Most of the dairy products used in each of our recipes are made with pasteurized milk or cream.

However, cheese may be made with raw or pasteurized milk. All of our cheeses are 100% rBST free (no significant difference has been shown between milk from rBST-treated and untreated cows), and most are made with pasteurized milk or cream. Certain specialty cheese, like Grana Padano,  is subject to specific requirements under EU law and must be made with raw milk and aged for a minimum of 60 days in accordance with US regulations. All the cheese we source meets FDA guidelines for food safety.

Some of our ingredients are USDA-certified organic. We’re committed to sending quality ingredients in every delivery and supporting farmers who use sustainable farming practices.

We seek to source fish and seafood rated either ‘Best Choice’ or ‘Good Alternative’ by the Monterey Bay Aquarium Seafood Watch at the time of its onboarding or that have recognized sustainability certifications (e.g. Marine Stewardship Council, Aquaculture Stewardship Council, Best Aquaculture Practices). In some instances, we will consider smaller fisheries that are involved in fishery improvement projects (FIPs).

We also believe in transparency and giving our customers the opportunity to learn more about where their food comes from, and have joined The Ocean Disclosure Project, where anyone can view the country of origin, catch or production method, and sustainability rating of our seafood. Please visit Blue Apron’s Ocean Disclosure Project page to learn more.

The pasture-raised eggs we use from Vital Farms meet the Certified Humane® standards defined by Humane Farm Animal Care, a non-profit organization for animal welfare. Pasture-raised hens are free to roam and forage outdoors, dining on a mixed diet of grass, bugs, and natural vegetation.

Vital Farms, based in Austin, TX, works with over 140 family farms to provide pasture-raised eggs across the country. At the core of their business, they practice high standards in animal welfare, producing eggs that they’re proud of and consumers will enjoy.

For more information on Vital Farms, please visit www.vitalfarms.com.