Frequently Asked Questions
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If you didn't choose the recipes you received, they were selected based on the Meal Preferences in your Account Settings.
If you selected recipes but received different ones, your selections may not have been saved properly. Here's how to select and save your recipes.
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You can view your upcoming menus and choose your recipes up to 3 weeks in advance on the Upcoming page! For additional instructions on how to manage your orders, check out the aricles below:
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Yes! Regardless of which plan you select, you’ll be able to customize your recipes each week ahead of time. Click here to learn how to choose your recipes.
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To change your upcoming recipes, head to your Upcoming page and locate the scheduled order you’d like to modify.
Here, you’ll see the recipes you’re currently set to receive indicated by a checkmark. You can select from available plans under your delivery date to view and select recipes from a different plan for that week.
Once you've selected the plan you'd like to choose recipes from, use the ‘Remove’ and ‘Add to My Box’ buttons to add and remove recipes from your order. For customizable recipes, first click ‘Choose Options,’ select from the available options, and then click ‘Add to Order.’ Once you’ve selected the recipes you’d like, click ‘Save’ in the top right-hand corner and be sure to then ‘Confirm.’ You'll need to make all order and account changes prior to the 'Changeable before' date and time, located by clicking on the ‘More’ button and then selecting ‘Payment Details.’
If using a mobile app, you can make recipe selections by tapping the 'Upcoming' icon on the bottom navigation bar and locating the delivery date you’d like to modify. Here, use the ‘Remove’ and ‘Add to Order’ buttons to modify your menu for that week.
Just be sure to make all changes by the ‘Changeable before’ date, which you can view below your scheduled delivery date.
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Our Signature for 4 meals are designed to serve a family of 4, while our Signature for 2 plan recipes are perfectly portioned to serve 2 people.
If you’d like to switch plans, head to your Plan Settings. From there, click 'Edit' and select the plan you’d like to switch to. Please note that all changes should be made by the 'Changeable Before' date in order to update your next scheduled delivery.
You can also switch your meal plan for a specific upcoming delivery by visiting your Upcoming page. Locate the week you’d like to modify and scroll down to ‘Meals.’ Then, click on the menu to select the plan you’d like. Once you select recipes on your desired plan, hit 'Save' and ‘Confirm’ to lock in your changes. This will update your plan for that week only, while the rest of your deliveries will remain on your originally selected meal plan.
Just be sure to make all changes by the ‘Changeable before’ date, which you can view by clicking on the ‘More’ button and then selecting ‘Payment Details.’
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Head to the Meal Preferences section of your Account Settings. Check or uncheck selections in your ‘Dietary Selections,’ and then click the ‘Update’ button. Please note that all account changes must be made by the 'Changeable Before' date of the order you’d like to update.
To make these changes in the mobile app:
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On the webside, head to the Meal Preferences section of your account. On this page, you’ll see options for both your Dietary Preferences and your Menu Preferences.
To automatically prioritize one of our 5 menu types in your Upcoming orders, select your desired menu option and click ‘Update’ at the bottom.
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We love receiving your recipe feedback! To rate a recipe, visit your Delivery History. Here, you’ll see any past orders appear as you continue to scroll down. You’ll have the option to select the number of stars you’d like to rate each recipe and provide our Culinary team with any additional comments.
Once you click ‘Submit,’ our Culinary team will be able to review your feedback, which they use to develop and create future recipes. Please note that you can learn more about a specific recipe by clicking on the recipe’s image. This is a great way to refresh your memory on previous orders or recreate past favorites at home!
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Due to our just-in-time sourcing model, specialty ingredients may come in limited quantities. This means that, occasionally, some of our more popular recipes will be marked ‘Sold Out’ on your Upcoming page.
To ensure you receive a specific recipe on the menu before it becomes sold out, you can make selections up to 4 weeks in advance on your Upcoming page. -
To print out the step-by-step instructions for a particular recipe, follow these steps:
- Go to a recipe’s details page by visiting the Online Cookbook or your Delivery History on a computer.
- Click on ‘Click For Recipe Card.’
- On your keyboard, hit ‘Command + P’ on a Mac, or ‘Control + P’ on a Windows PC.
- Be sure to print on standard 8.5 x 11 sized paper to ensure it prints correctly.
- Save and enjoy a delicious home-cooked Blue Apron meal!