• What’s my weekly cutoff date & time to make changes to each upcoming order?

    Your cutoff for making changes to an upcoming scheduled delivery is the ‘Changeable before’ date and time reflected on both your Upcoming page and Account Settings.

    To locate your current week’s ‘Changeable before’ date, visit the Plan Settings section of your Account Settings.

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    On your Upcoming page, you can view the ‘Changeable before’ date for each upcoming weekly meals or monthly wine delivery by selecting the Receipt icon to the right of the ‘Manage Delivery’ button for each delivery date.

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    Please note that all account changes need to be made by the ‘Changeable Before’ date and time of the order you'd like the changes to apply to

    If it’s helpful, the best way to stay up-to-date with upcoming orders is to download our mobile app, available on both iOS and Android. You can enable push notifications, so that you'll receive weekly reminders about your next scheduled delivery. We’ll automatically send you a reminder before each order is finalized, so you can make changes or skip that delivery before your weekly cutoff.

    You can download the iPhone app through Apple App Store or the Android app through Google Play.

  • How do I skip a delivery?

    You can skip upcoming scheduled deliveries up to 5 weeks in advance! To skip an upcoming order before it processes:

    1. Head to your Upcoming page
    2. Scroll down until you locate the delivery you’d like to skip, and select ‘Manage Delivery’
    3. A pop-up window will give you the option to change your delivery day for the week, change your delivery’s address, or skip the order. To skip, select ‘Skip This Delivery’
    4. Confirm this by selecting ‘Skip’ one more time, and you’ll see a red ‘x’ next to the delivery date once saved.

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    If you'd like to skip deliveries using our mobile app:

    1. Head to the Upcoming tab on the bottom navigation bar
    2. Select the delivery date you'd like to skip
    3. Tap on the green toggle icon and confirm you'd like to 'Skip this Delivery'
    4. To help us improve, you may be asked for feedback on the reason why you'd like to skip the delivery
    5. You can confirm you've successfully skipped by locating the word 'Skipped' at the top of your screen

    Just be sure to make all changes by the ‘Changeable before’ date, which you can view by clicking on the Receipt icon to the right of the 'Manage Delivery' button.

    To unskip a delivery you’ve previously skipped, select ‘Unskip’ (or the red toggle icon on our mobile app) next to the delivery date before your weekly cutoff date & time for that order.

    Please note that all orders shown as ‘Order Processed’ or ‘Shipped’ on your Upcoming page have already been processed and cannot be changed. A friendly reminder that you will be responsible for all charges (including applicable taxes and charges) relating to any order processed after the ‘Changeable before' date.

  • Can I skip an order that is marked as ‘Order Processed’ or ‘Shipped’?

    Once an order is marked as ‘Order Processed’ or ‘Shipped’ in your Upcoming page, it has already been processed and cannot be changed. Please note you will be responsible for all charges (including applicable taxes) relating to any order processed after the ‘Changeable before’ date.

    You can always find the ‘Changeable Before’ date reflected in the Account Settings section of your account or on your Upcoming page by clicking on the Receipt icon to the right of the 'Manage Delivery' button.

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    The best way to stay up-to-date with upcoming orders is to download our mobile app, available on both iOS and Android, and enable push notifications so you'll receive weekly reminders about your next scheduled delivery. We’ll automatically send you a reminder before your next order is finalized, so you can make changes to your menu or skip that delivery before your weekly cutoff.

  • How do I reschedule a meals delivery?

    If you’d like to change your delivery day for an upcoming week, visit your Upcoming page and locate the order you’d like to modify. Select ‘Manage Delivery’ for the option to reschedule and select your preferred date out of the available delivery days. This will change your delivery day for that order, while keeping the rest of your deliveries scheduled for your regular weekly delivery day indicated in your Plan Settings.

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    You can also temporarily change your delivery day on the mobile app by locating the delivery date you’d like to reschedule on your ‘Upcoming’ tab. Tap the ‘Reschedule’ button below the scheduled delivery date to choose a new date. Click ‘Change Delivery Date’ to confirm.

    Just be sure to make all changes by the ‘Changeable before’ date, which you can view by clicking on the Receipt icon to the right of the 'Manage Delivery' button.

  • How do I change my weekly delivery day?

    If you’d like to change your weekly delivery day, visit the Plan Settings section of your Account Settings and select ‘Edit.’ Next to ‘Delivery Day,’ you can select an available day of the week and click ‘Update My Plan Settings’ to save your selection.

     

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    If you’d just like to temporarily change your delivery day for a specific week, click here to learn how to reschedule an upcoming scheduled order!

     

  • How do I update my delivery address?

    To update your weekly delivery address, head to the Delivery Info section of your Account Settings, and select ‘Edit’ to start making those changes. 

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    If using a mobile device, you can edit your delivery address and other account information by tapping the 'More' icon on the bottom navigation bar of our mobile app.

    Alternatively, you can temporarily change your delivery address for a specific upcoming scheduled order before your weekly cutoff. This is a great way to forward your box to a different address while traveling, or to give the gift of home cooking to a friend or family member for an upcoming week!

    If using a computer, visit your Upcoming page and locate the order you’d like to modify. Select ‘Manage Delivery’ and then ‘Change Delivery Address.’ Here, you’ll fill out your desired recipient name and address and save by selecting ‘Send Here’ at the bottom of your screen.

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    If you’re using our mobile app, you can change the delivery address on any upcoming scheduled order by visiting your ‘Upcoming’ tab and locating the order you’d like to modify.  Tap the ‘Change Address’ button below the scheduled delivery date for the option to submit and save a new delivery address for that week.

    Once the change has been saved, you’ll see a confirmation screen displaying the updated address for that week’s delivery. Please note that when changing your address to a new state, you’ll be responsible for any applicable state sales tax, which will be reflected in the order details.