Shipping

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  • What if I’m not home during delivery?
    If you aren’t home when a delivery is made, the shipping carrier will typically leave your order at your doorstep. We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advanced planning may be needed to ensure immediate and proper storage of ingredients prior to consumption.
     
    Depending on your area, you may be able to provide additional shipping instructions when creating your account (e.g., leaving the delivery at the back door or with a neighbor). Please note that while carriers may be able to honor these special delivery instructions, Blue Apron cannot guarantee that they’ll be accommodated and isn’t liable for any lost, stolen or damaged deliveries that result from these requests.
     
    Please find more information on our food safety processes here.
  • How long will my ingredients stay fresh in transit?

    We make every effort to ensure that each box arrives at your doorstep with all ingredients at the appropriate temperatures. We carefully pack our boxes with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery, and our team of packaging and food safety experts regularly assess the efficacy of our packaging, which we modify as needed. For example, we may alter the size or quantity of refrigerants, or use thermal liners with varying levels of insulation, based on the season, weather conditions, box contents, and delivery destination.

    We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on our food safety processes here.

  • How do I track my delivery?

    Once your order has shipped, you’ll receive an email notification with the subject line ‘Your Blue Apron delivery is on its way!’ The email will provide your order details and tracking number.

  • When will my delivery arrive?

    After you sign up and enter your zip code, you’ll have the option to select a delivery day from a list of available options in your area.

    To view your delivery window, follow the steps below:
    1. Log into your account and head to your Upcoming page.

    2. Your next meal delivery will be displayed at the top of the page.

    3. Once your delivery ships, we’ll send you an email with tracking information (this information can also be found on the Upcoming page once the delivery has shipped).

    If you haven’t already, you can download our mobile app and enable push notifications that will let you know when your box has been delivered by the shipping carrier on your scheduled delivery day. Visit your ‘Profile’ tab to manage your push notification settings, and decide what types of reminder you’d like to receive.

    We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on our food safety processes here.

  • Can I narrow down my delivery window?

    We’re currently unable to offer a narrower window for your delivery. However, we pack all of our boxes with ice packs and insulated liners to maintain the freshness of our ingredients during transit and several hours after delivery.

    To ensure optimal freshness, we advise that you unpack your ingredients into your fridge as soon as possible once they arrive.

    If you haven’t already, you can download our mobile app and enable push notifications that will let you know when your box has been delivered by the shipping carrier on your scheduled delivery day. Visit your ‘Profile’ tab to manage your push notification settings, and decide what types of reminder you’d like to receive.

  • How do I recycle my Blue Apron packaging?

    To recycle your Blue Apron packaging, visit our Recycling page for detailed instructions on recycling each item at home.