Frequently Asked Questions

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  • How do I contact customer service?

    If you can’t find the answer to your question in our comprehensive Help Center, please contact us here.

    You can also reach us by phone at (646) 891-4349 or (888) 278-4349, Monday through Friday 10am-9pm, ET as well as Saturday 11am-5pm, ET. Please note, our phones will be closed on Thanksgiving and Christmas Day. 

  • What should I do if my box is late or there’s an issue with my delivery?

    We’ll do our best to email you ahead of time if the shipping carrier confirms there may be a change to your expected delivery day.

    If you haven't heard from us and your delivery doesn’t arrive on the day it was scheduled to arrive, or if you have concerns about the freshness of your order, please let us know by filling out this form so our Customer Experience team can look into it further for you.

  • What should I do if an ingredient is missing or not usable?

    We’re committed to sending quality ingredients in every box with our Freshness Guarantee. If any of your ingredients don’t arrive ready to enjoy, please let us know within 7 days of receiving your delivery. While we aren’t able to send replacement ingredients, we’ll happily issue you a Blue Apron meals credit to make up for any additional ingredients you need to replace.

    If an ingredient is missing or not usable, please let us know by filling out this form and selecting 'Report Ingredient Issues.'

    Whenever possible, please attach a photo of any affected ingredients with your submission, so we can pass it along to the appropriate teams who can make improvements in the future.

  • What should I do if there's an issue with my wine delivery?

    If you haven't received your wine delivery or there’s an issue with the wines in your box, please contact our Customer Experience team by filling out this form and selecting “Report Wine Issues.”

    One of our Customer Experience associates will be in contact with you as soon as possible.

  • Who should I email with a press inquiry?

    For press inquiries, please contact press@blueapron.com, and the appropriate team will follow up with you directly if interested. We look forward to hearing from you!