Frequently Asked Questions

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  • How do I place an order in the Market?

     

    1. Head to our Blue Apron Market and browse our options.

    2. Click ‘Add to Basket’ on the items you'd like to order.

    3. When you’re ready to complete your order, click on the Basket icon located to the right of the ‘Market’ button.

    4. Click ‘Checkout’ where you can select your desired delivery date, as well as confirm your Shipping and Billing information.

    5. You can redeem any valid discount or promotional codes under the ‘Promo Code’ section below the delivery date options. Just enter your code into the field and click 'Apply’.

    6. Click ‘Place your Order.’

     

    If you’re already a Blue Apron customer, you’ll be prompted to log into your account. If you aren’t an existing customer, you’ll need to enter your preferred email address and a password to place a Market order.

  • How do I return my Market order?

    At this time, we’re unable to accept returns on Meal Kits or gift cards purchased from our site.

    You can view our return policy for each Market item on the product details page.

  • Can I cancel or change my Market order?

    To ensure you receive your order on time, orders placed through the Market begin to process almost immediately. Please note that the window to adjust an order is limited and cannot always be accommodated.

    However, you can contact our Customer Experience team to see if your Market order has started processing by emailing market@blueapron.com and we’ll provide you with the appropriate steps. Please include your order confirmation number, email address, and full name. We’ll do our best to accommodate your request! 

  • What are the shipping rates for Market orders?

    The Standard Shipping (5-7 Business Days) options for our Market orders are as follows:

    • $0 - $50.00 Order Value: $5.99
    • $50+ Order Value: Free

    All delivery dates are estimates and can be delayed due to an incorrect shipping address, payment issues, or shipping carrier delays. The order value is based on the pre-tax, post-promotion, pre-shipping charge.



  • Do you charge sales tax for Market orders?

    All Market orders shipped to the following states are subject to sales tax: California, Colorado, Connecticut, Massachusetts, Nebraska, New Jersey, New York, Ohio, Texas, Washington, West Virginia, and Wyoming.

    The amount of tax depends on the applicable tax rate in each jurisdiction. Please note that sales tax will be applied to your total at the time of checkout.

    You can contact your respective states regarding procedures for filings and applicable tax rates for items purchased. 

  • Where do Market orders ship?

    Our Market orders ship to the 48 contiguous United States. Please note we aren't able to ship to P.O. Box addresses.