How does the Freshness Guarantee work?

We’re excited to make our long-standing commitment to incredible ingredients official with our Freshness Guarantee. If any ingredient in your delivery is either missing or not in acceptable cooking condition, let us know within 7 days of receiving your delivery and we’ll happily make it right.

Just contact our Customer Experience team by filling out this form and selecting 'Meals - Ingredients in my order' in the 'What is your question about’ drop-down menu. Once you submit, one of our team members will be in touch shortly.  

We may ask you to send a photo of the ingredient to help resolve the issue as quickly as possible.

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