Did you know you can always skip or reschedule a wine order in advance? To skip, log in to your account, head to your Upcoming page and select the wine order you’d like to manage. Click the ‘Manage Delivery’ button on the right-hand side of the page and then select ‘Skip this Delivery.’ If you're using our mobile app, tap the Upcoming page icon at the bottom of the app and use the buttons below the scheduled delivery date to skip or reschedule a delivery.
If you’ve experienced an issue with your order or the ordering process, please reach out to our Customer Experience team at firstname.lastname@example.org. We want to ensure you have the best experience possible and are happy to help with any issues.
If you still would like to pause or cancel your account, head to your Plan Settings page in your Account Settings. Next to Wine, click ‘Edit,’ and then ‘Pause/Cancel Subscription.’
From there, you’ll see the options to pause your deliveries for 3, 4, or 5 months at a time, or cancel your subscription. Select your desired option and click ‘Next.’
Once you’ve clicked the blue ‘Pause My Subscription’ button, you’ll see paused deliveries marked with a moon symbol on your Upcoming page. Your deliveries will automatically resume after your pause period has expired.
If you cancel your subscription, you will be prompted to take a brief survey to explain why so that we can continue to improve the Blue Apron experience.
Please note that any order shown as ‘Ordered Processed’ or ‘Shipped’ on your Upcoming page has already been processed and cannot be cancelled. A friendly reminder that you’ll be responsible for all charges incurred (including applicable taxes and other charges) for any orders that have already been processed.
We always aim to ensure that your Blue Apron experience is incredible. If there’s anything our Customer Experience team can do to help, please don’t hesitate to contact us here or visit the rest of our Help Center.