We make every effort to ensure that each box arrives at your doorstep with all ingredients at the appropriate temperatures. We carefully pack our boxes with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery, and our team of packaging and food safety experts regularly assess the efficacy of our packaging, which we modify as needed. For example, we alter the size or quantity of refrigerants, or use thermal liners with varying levels of insulation, based on the season, weather conditions, box contents, and delivery destination.
We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on our food safety processes here.