Every effort is made to ensure that each box arrives at your doorstep with all ingredients at the appropriate temperatures. Our boxes are packed with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery, and the packaging is regularly assessed by a team of packaging and food safety experts and is modified as needed. For example, the size or quantity of refrigerants may be altered, or thermal liners with varying levels of insulation may be used, based on the season, weather conditions, box contents, and delivery destination.
We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on our food safety processes here.