About Blue Apron

How it Works
  • Can I see the menu before I sign up?

    Yes! Feel free to explore our upcoming menus here before you begin signing up. On this page you’ll see the next few weeks of menus broken down by plan, including our add on options, which can be added to any plan.

     

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  • Why are you named Blue Apron?

    The name Blue Apron is an homage to chefs around the world who wear blue aprons while learning to cook. Today, the blue apron is a symbol of lifelong learning within the culinary field, so our hope is that our name inspires others to discover new elements of preparing and cooking food!

  • How do Blue Apron meals work?

    Blue Apron is a fresh ingredient and recipe delivery service that helps chefs of all levels cook incredible meals at home. We take care of the menu planning and shopping (providing you with quality ingredients in pre-measured quantities), so all you have to do is cook and enjoy (please note: our blog is full of helpful tips that will help you cook with speed and ease).

    You can manage each delivery to suit your needs by selecting recipes you’re interested in, skipping weeks you don’t need, or even ordering an extra box for when you need a little bit more.

    We offer the following plans designed to suit your specific culinary needs. 

    2-Serving Signature

    • Our Signature Plan is your choice of 2, 3, 4, or 5 recipes in each weekly delivery, with recipes perfectly portioned for two people.
    • While your order will default to the number of recipes in your plan selection, you’re able to select as many recipes as you like out of the unique options created by our Culinary team each week (or you can let us make selections for you based on your dietary preferences).

    4-Serving Signature

    • Our 4-Serving Signature Plan is your choice of 2, 3, 4, or 5 recipes in each weekly delivery, with recipes perfectly portioned for four people.
    • While your order will default to the number of recipes in your plan selection, you’re able to select as many recipes as you like out of the unique options created by our Culinary team each week (or you can let us make selections for you based on your dietary preferences).

    Vegetarian Plan for 2

    • We’re happy to offer meat-free dishes that celebrate the best of seasonal produce.
    • We’re happy to offer meat-free dishes that celebrate the best of seasonal produce.
    • We offer at least 3 vegetarian recipes every week that are portioned for 2 people to enjoy. If you select this plan, we’ll automatically default you to vegetarian recipes each week.

    Prepared & Ready Plan for 1-4

    • 16 weekly options of never frozen, microwave-ready meals in your choice of 1, 2, 3, or 4 serving sizes.
    • Meats are prepared sous vide, a classic French culinary technique that locks in flavor and freshness for a tender and juicy result.
    • Options include dietitian-approved meals such as Carb Conscious, 30g of Protein, Keto-Friendly, or 600 Calories or Less.
    • Vegetarian options included.

    Regardless of your plan, Blue Apron is designed to teach you how to cook new recipes you may not have tried before, introduce you to seasonal, farm-fresh ingredients and reduce food waste. If you’d like to start cooking with us or learn more about our plans, click here to get started!

  • What delivery days are there in my area?

    When you sign up to receive Blue Apron and enter your zip code, you’ll have the option to select your first delivery date from a list of available options in your area. You'll continue to receive deliveries on the day of the week you choose unless you decide to change it later in your Account Settings.

    To see currently available delivery days in your area, head to the Plan Settings section of your Account Settings. Click ‘Edit’ to view the delivery day dropdown, select from the available delivery days, and click ‘Update My Plan Settings.’

  • Where do you deliver?
    Blue Apron meals can be delivered to the contiguous United States. Click here to see what delivery options are available in your area.
  • Is there a minimum duration required for the Blue Apron meals subscription?

    There’s no minimum commitment required for our subscriptions. All orders can be skipped or cancelled by the cutoff date and time, reflected on your Upcoming page and your Account Settings. A friendly reminder that any orders identified as ‘Order Processed’ or ‘Shipped’ on your Upcoming page have already processed, and can't be changed or cancelled.

     

     

Plans
  • How much will my subscription cost?

    Pricing may vary depending on a number of factors, including the plan you choose, any applicable sales tax, and the number of recipes per week you are receiving, as well as whether you are eligible for any promotions or other offers. 

    The base recipe price per serving is as follows:

     

    Signature for 2

    • 2 meals per week (4 servings total) = $12.49 per serving ($49.96) + $10.99 shipping
    • 3 meals per week (6 servings total) = $10.99 per serving ($65.94) + $10.99 shipping
    • 4 meals per week (8 servings total) = $9.99 per serving ($79.92) + $10.99 shipping
    • 5 meals per week (10 servings total) = $9.49 per serving ($94.90) + $10.99 shipping

     

    Signature for 4

    • 2 meals per week (8 servings total) = $9.99 per serving ($79.92) + $10.99 shipping
    • 3 meals per week (12 servings total) = $9.49 per serving ($113.88) + $10.99 shipping
    • 4 meals per week (16 servings total) = $8.99 per serving ($143.84) + $10.99 shipping
    • 5 meals per week (20 servings total) = $7.99 per serving ($159.80) + $10.99 shipping

     

    Please note that the above prices are based on subtotals and do not include any required sales tax for your area or any promotional offers or coupons you may have. Additionally, our weekly menu features options to customize proteins, swap ingredients, add Premium and Craft recipes, and add ‘Quick Prep’ options that can increase the costs listed above if selected. Any additional costs associated with these special features are displayed on the menu so that it’s visible prior to selection.

     

    In case it’s helpful, you can always view our Pricing Page where you’re able to view the base price per serving for our recipes before signing up.

  • What meal plans do you offer?

    We offer the following plans designed to suit your specific culinary needs:

    2-Serving Signature

    • Our Signature Plan is your choice of 2, 3, 4, or 5 recipes in each weekly delivery, with recipes perfectly portioned for two people.
    • While your order will default to the number of recipes in your plan selection, you’re able to select as many recipes as you like out of the unique options created by our Culinary team each week (or you can let us make selections for you based on your dietary preferences).

    4-Serving Signature

    • Our 4-Serving Signature Plan is your choice of 2, 3, 4, or 5 recipes in each weekly delivery, with recipes perfectly portioned for four people.
    • While your order will default to the number of recipes in your plan selection, you’re able to select as many recipes as you like out of the unique options created by our Culinary team each week (or you can let us make selections for you based on your dietary preferences).

    Vegetarian Plan for 2

    • We’re happy to offer meat-free dishes that celebrate the best of seasonal produce.
    • We offer at least 3 vegetarian recipes every week that are portioned for 2 people to enjoy. If you select this plan, we’ll automatically default you to vegetarian recipes each week.

    You can also change your plan from week to week if you decide you'd like to try some of our other menus. Once your account is completed, you'll have the option to switch between plans for any upcoming scheduled orders on your Upcoming page.

    Click here to sign up for the plan that works best for you.

  • Do you have specific dietary plans?

    At this time, we don't offer specific dietary plans, with the exception of our Signature for 2 Vegetarian Plan. However, our Culinary team designs many of our recipes so they can be adjusted by making simple at-home substitutions.

    Many of our customers check their weekly menus in advance and customize their menus each week by visiting their Upcoming page. If you can’t find an exact menu that works for you, you can make an appropriate at-home ingredient substitution or choose to skip that week’s delivery.

Recipes
  • What quick recipes do you offer?

    We also offer the following meal categories within our menus that are designed to involve minimal effort in the kitchen, including prep and cook times:

    Ready to Cook

    • Found within our Signature and Signature for 4 menus, Ready to Cook recipes are meals that require little to no prep and clean up, and include a recyclable aluminum tray. Simply follow the instructions to assemble the meal and oven-bake.

    Heat & Eat

    • Available on our Add-Ons menu, Heat & Eat recipes are microwavable meals that come together in 5 minutes or less with absolutely zero prep involved! Available to order in 1, 2, and 4 increments, these recipes are perfect to bring on the go when you’re short on time but still want to enjoy classic Blue Apron quality and flavors.

    Prepared & Ready

    • Prepared & Ready makes mealtime the easiest part of your day, letting you enjoy the quality ingredients and flavors of Blue Apron—without the prep. These pre-made, non-frozen meals arrive chilled to ensure freshness, ready to reheat in minutes or store in the refrigerator. Savor signature sauces, seasonally inspired produce, and tender meats prepared sous vide, a French technique that locks in flavor and freshness. Choose from 16+ meals and a variety of cuisines each week, with more to come! Options include dietitian-approved meals such as Carb Conscious, 30g of Protein, Keto-Friendly, or 600 Calories or Less. For lunch or dinner any day of the week, these single-serving meals give you the quality you crave without sacrificing convenience. Feel free to choose these meals exclusively from the ‘Prepared & Ready’ menu, or mix them into your weekly order from our Add-Ons menu along with our Signature, Premium and Craft recipes.
  • What comes in each delivery?

    Blue Apron meals deliveries contain all the seasonal produce and specialty ingredients you need to create unique, flavorful meals for the week. In each box, we’ll send detailed recipe cards with step-by-step instructions to make meals easy and delicious. Just bring salt, pepper, olive oil and an appetite!

    Each ingredient in your delivery is carefully packaged, ensuring that your delivery arrives ready to enjoy.

  • Can Blue Apron accommodate food allergies?

    All of our ingredients are packaged in a facility that also processes milk, eggs, fish, shellfish, tree nuts, peanuts, sesame, wheat, and soy. Because of this, we don’t recommend ordering Blue Apron if you have a severe food allergy.

    We also provide allergen information on our nutrition labels for each recipe, which are available online up to 1.5 weeks in advance. We also recommend checking the ingredient labels in your box for the most up-to-date allergen information, as ingredients may occasionally need to be replaced with an alternative to ensure quality and on-time delivery.

  • Do you provide nutrition and caloric information?

    We always want to help our chefs make informed decisions when cooking with us, so we provide nutrition information for each recipe up to 1.5 weeks in advance. The labels include the recipe’s ingredient list, nutrient breakdown, daily values, and allergen information.

    Because every chef’s style of cooking differs, the caloric values of prepared meals may vary slightly depending on any added ingredients (such as olive oil) used in the process.

  • Do you offer vegetarian recipes?

    We’re happy to offer at least 3 vegetarian recipes every week on our Signature for 2 meal plan, and 2 vegetarian recipes on our Signature for 4 meal plan.

    If you currently have a Blue Apron account, you can head over to the ‘Dietary Selections’ section of your Account Settings and check the ‘We’re Vegetarian’ box. We’ll automatically default you to a selection of vegetarian recipes each week, but you’ll still be able to customize your menu. Please note, we’re unable to accommodate individual food allergies. 

  • How does Blue Apron define a vegetarian recipe?

    We always want our customers to have a variety of choices each week, regardless of dietary preferences. We provide at least three vegetarian recipe options on our menus, including Meal Kits for 2, Meal Kits for 4 and Prepared & Ready meals.

    Blue Apron vegetarian recipes are made with fruits and vegetables, grains, legumes, nuts, and seeds and are created with or without dairy products,* honey, and/or eggs for you to enjoy as part of your vegetarian preference.

    If you'd like to take a look at our menus before signing up, you can always do so from our On the Menu page.

    *Select artisanal cheeses may contain animal-derived rennet.

Recipe Selection

Frequently Asked Questions
  • I didn't choose the recipes I received. What happened?

    If you didn't choose the recipes you received, they were selected based on the Meal Preferences in your Account Settings.

     

     

    If you selected recipes but received different ones, your selections may not have been saved properly. Here's how to select and save your recipes.

     

     

     

  • How do I view my upcoming menus?

    You can view your upcoming menus and choose your recipes up to 3 weeks in advance on the Upcoming page! For additional instructions on how to manage your orders, check out the articles below:

  • Can I choose my recipes?

    Yes! Regardless of which plan you select, you’ll be able to customize your recipes each week ahead of time. Click here to learn how to choose your recipes.

     

  • How do I select my recipes?

    To change your upcoming recipes, head to your Upcoming page and locate the scheduled order you’d like to modify.

     

     

    Here, you’ll see the recipes you’re currently set to receive indicated by a checkmark. You can select from available plans under your delivery date to view and select recipes from a different plan for that week.

    Once you've selected the plan you'd like to choose recipes from, use the ‘Remove’ and ‘Add to My Box’ buttons to add and remove recipes from your order. For customizable recipes, first click ‘Choose Options,’ select from the available options, and then click ‘Add to Order.’ Once you’ve selected the recipes you’d like, click ‘Save’ in the top right-hand corner and be sure to then ‘Confirm.’ You'll need to make all order and account changes prior to the 'Changeable before' date and time, located by clicking on the ‘More’ button and then selecting ‘Payment Details.’

    If using a mobile app, you can make recipe selections by tapping the 'Upcoming' icon on the bottom navigation bar and locating the delivery date you’d like to modify. Here, use the ‘Remove’ and ‘Add to Order’ buttons to modify your menu for that week.

     

     

    Just be sure to make all changes by the ‘Changeable before’ date, which you can view below your scheduled delivery date.

  • How can I switch my plan?

    Our Signature for 4 meals are designed to serve a family of 4, while our Signature for 2 plan recipes are perfectly portioned to serve 2 people.

    If you’d like to switch plans, head to your Plan Settings. From there, click 'Edit' and select the plan you’d like to switch to. Please note that all changes should be made by the 'Changeable Before' date in order to update your next scheduled delivery.

     

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    You can also switch your meal plan for a specific upcoming delivery by visiting your Upcoming page. Locate the week you’d like to modify and scroll down to ‘Meals.’ Then, click on the menu to select the plan you’d like. Once you select recipes on your desired plan, hit 'Save' and ‘Confirm’ to lock in your changes. This will update your plan for that week only, while the rest of your deliveries will remain on your originally selected meal plan.

    Just be sure to make all changes by the ‘Changeable before’ date, which you can view by clicking on the ‘More’ button and then selecting ‘Payment Details.’

  • How do I update my dietary selections?

    Head to the Meal Preferences section of your Account Settings. Check or uncheck selections in your ‘Dietary Selections,’ and then click the ‘Update’ button. Please note that all account changes must be made by the 'Changeable Before' date of the order you’d like to update.

     

     

    To make these changes in the mobile app:

Meal Deliveries

Managing Deliveries
  • What’s my weekly cutoff date & time to make changes to each upcoming order?

    Your cutoff for making changes to an upcoming scheduled delivery is the ‘Changeable before’ date and time reflected on both your Upcoming page and Account Settings.

    To locate your current week’s ‘Changeable before’ date, visit the Plan Settings section of your Account Settings.

    On your Upcoming page, you can view the ‘Changeable before’ date for each upcoming weekly meals delivery by selecting the ‘More’ button and then selecting ‘Payment Details.’

    Please note that all account changes need to be made by the ‘Changeable Before’ date and time of the order you'd like the changes to apply to

    If it’s helpful, the best way to stay up-to-date with upcoming orders is to download our mobile app, available on both iOS and Android. You can enable push notifications so that you'll receive weekly reminders about your next scheduled delivery. We’ll automatically send you a reminder before each order is finalized, so you can make changes or skip that delivery before your weekly cutoff.

    You can download the iPhone app through Apple App Store or the Android app through Google Play.

  • How do I skip a delivery?

    You can skip upcoming scheduled deliveries up to 5 weeks in advance! To skip an upcoming order before it processes:

    1. Head to your Upcoming page
    2. Locate the delivery you’d like to skip, and select ‘Skip’ to the right of the delivery day.
    3. A pop-up window will appear asking you to confirm. To skip, select ‘Skip’
    4. You’ll see a red ‘x’ next to the delivery date once saved.

    If you'd like to skip deliveries using our mobile app:

    1. Head to the Upcoming tab on the bottom navigation bar
    2. Select the delivery date you'd like to skip
    3. Tap on the ‘Manage’ button and then 'Skip this Delivery'
    4. To help us improve, you may be asked for feedback on the reason why you'd like to skip the delivery
    5. You can confirm you've successfully skipped by locating the red ‘x’ next to the delivery date

    Just be sure to make all changes by the ‘Changeable before’ date, which you can view by clicking on the ‘More’ button and then selecting ‘Payment Details.’

    To unskip a delivery you’ve previously skipped, select ‘Unskip’ next to the delivery date before your weekly cutoff date & time for that order.

    Please note that all orders shown as ‘Order Processed’ or ‘Shipped’ on your Upcoming page have already been processed and cannot be changed. A friendly reminder that you will be responsible for all charges (including applicable taxes and charges) relating to any order processed after the ‘Changeable before' date. 

  • Can I skip an order that is marked as ‘Order Processed’ or ‘Shipped’?

    Once an order is marked as ‘Order Processed’ or ‘Shipped’ in your Upcoming page, it has already been processed and cannot be changed. Please note you will be responsible for all charges (including applicable taxes) relating to any order processed after the ‘Changeable before’ date.

    You can always find the ‘Changeable Before’ date reflected in the Account Settings section of your account or on your Upcoming page by clicking on the ‘More’ button, and then ‘Payment Details.’

    The best way to stay up-to-date with upcoming orders is to download our mobile app, available on both iOS and Android, and enable push notifications so you'll receive weekly reminders about your next scheduled delivery. We’ll automatically send you a reminder before your next order is finalized, so you can make changes to your menu or skip that delivery before your weekly cutoff.

  • How do I reschedule a meals delivery?

    If you’d like to change your delivery day for an upcoming week, visit your Upcoming page and locate the order you’d like to modify. Select the current day of the week your order is scheduled for by clicking on the dropdown. Then select the day of the week you’d like to reschedule to and click ‘Reschedule.’ This will change your delivery day for that order, while keeping the rest of your deliveries scheduled for your regular weekly delivery day indicated in your Plan Settings.

    You can also temporarily change your delivery day on the mobile app by locating the delivery date you’d like to reschedule on your ‘Upcoming’ tab. Tap the ‘Manage’ button to the right of the scheduled delivery date. Click ‘Reschedule Delivery’ and select your new date, then click ‘Change Delivery Date.

    Just be sure to make all changes by the ‘Changeable before’ date, which you can view by clicking on the ‘More’ button and then selecting ‘Payment Details.’ 

  • How do I change my weekly delivery day?

    If you’d like to change your weekly delivery day, visit the Plan Settings section of your Account Settings and select ‘Edit.’ Next to ‘Delivery Day,’ you can select an available day of the week and click ‘Update My Plan Settings’ to save your selection.

     

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    If you’d just like to temporarily change your delivery day for a specific week, click here to learn how to reschedule an upcoming scheduled order!

  • How do I update my delivery address?

    To update your weekly delivery address, head to the Delivery Info section of your Account Settings, and select ‘Edit’ to start making those changes. 

    If using a mobile device, you can edit your delivery address and other account information by tapping the 'More' icon on the bottom navigation bar of our mobile app.

    Alternatively, you can temporarily change your delivery address for a specific upcoming scheduled order before your weekly cutoff. This is a great way to forward your box to a different address while traveling, or to give the gift of home cooking to a friend or family member for an upcoming week!

    If using a computer, visit your Upcoming page and locate the order you’d like to modify. Select the ‘More’ dropdown and then ‘Change Address.’ Here, you’ll fill out your desired recipient name and address and save by selecting ‘Send Here’ at the bottom of your screen.

    If you’re using our mobile app, you can change the delivery address on any upcoming scheduled order by visiting your ‘Upcoming’ tab and locating the order you’d like to modify.  Tap the ‘Manage’ dropdown below the scheduled delivery date for the option to submit and save a new delivery address for that week.

    Once the change has been saved, you’ll see a confirmation screen displaying the updated address for that week’s delivery. Please note that when changing your address to a new state, you’ll be responsible for any applicable state sales tax, which will be reflected in the order details.

Shipping
  • What if I’m not home during delivery?
    If you aren’t home when a delivery is made, the shipping carrier will typically leave your order at your doorstep. We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advanced planning may be needed to ensure immediate and proper storage of ingredients prior to consumption.
     
    Depending on your area, you may be able to provide additional shipping instructions when creating your account (e.g., leaving the delivery at the back door or with a neighbor). Please note that while carriers may be able to honor these special delivery instructions, Blue Apron cannot guarantee that they’ll be accommodated and isn’t liable for any lost, stolen, or damaged deliveries that result from these requests.
     
    Please find more information on our food safety processes here.
  • How long will my ingredients stay fresh in transit?

    Every effort is made to ensure that each box arrives at your doorstep with all ingredients at the appropriate temperatures. Our boxes are packed with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery, and the packaging is regularly assessed by a team of packaging and food safety experts and is modified as needed. For example, the size or quantity of refrigerants may be altered, or thermal liners with varying levels of insulation may be used, based on the season, weather conditions, box contents, and delivery destination.

    We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on our food safety processes here.

  • How do I track my delivery?

    Once your order has shipped, you’ll receive an email notification with the subject line ‘Your Blue Apron delivery is on its way!’ The email will provide your order details and tracking number. 

  • When will my delivery arrive?

    After you sign up and enter your zip code, you’ll have the option to select a delivery day from a list of available options in your area.

    To view your upcoming deliveries and scheduled arrival dates, log into your account and head to your Upcoming page. Your next meal delivery will be displayed at the top of the page.

    Once your delivery ships, we’ll send you an email with tracking information (this information can also be found on the Upcoming page once the delivery has shipped).

    If you haven’t already, you can download our mobile app and enable push notifications that will let you know when your box has been delivered by the shipping carrier on your scheduled delivery day. Visit the ‘More’ tab in your app to manage your push notification settings, and decide what types of reminders you’d like to receive.

    We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on our food safety processes here.

  • Can I narrow down my delivery window?

    The carriers we work with are currently unable to offer a narrower window for your delivery. However,  all of our boxes are packed with ice packs and insulated liners to maintain the freshness of your ingredients during transit and several hours after delivery.

    To ensure optimal freshness, we advise that you unpack your ingredients into your fridge as soon as possible once they arrive.

    If you haven’t already, you can download our mobile app and enable push notifications that will let you know when your box has been delivered by the shipping carrier on your scheduled delivery day. Visit the ‘More’ tab to manage your push notification settings, and decide what types of reminders you’d like to receive.

  • How do I recycle my Blue Apron packaging?

    To recycle your Blue Apron packaging, visit our Recycling page for detailed instructions on recycling each item at home. 

Account Info & Billing

Account Info
  • How do I cancel my account?

    Did you know you can always skip orders up to five weeks in advance? To skip, sign in to your account, head to your Upcoming page and locate the order you'd like to skip. Click the ‘Skip’ button to the right of the delivery date and confirm by selecting 'Skip.' 

    If you’ve experienced an issue with your order or the ordering process, please reach out to our Customer Experience team at contact@blueapron.com. We want to ensure you have the best experience possible and are happy to help with any issues.

    If you still would like to pause or cancel your account, head to your Plan Settings page in your Account Settings. Next, click ‘Edit,’ and then ‘Pause/Cancel Subscription.’ 

    From there, you’ll see the options to pause your deliveries for 4, 6, 8, or 10 weeks at a time, or cancel your subscription. Select your desired option and click ‘Next.’ 

    Once you’ve clicked the blue ‘Pause Deliveries’ button, you’ll see paused deliveries marked with a moon symbol on your Upcoming page. Your deliveries will automatically resume after your pause period has expired.

    If you cancel your subscription, you will be prompted to take a brief survey to explain why so that we can continue to improve the Blue Apron experience.

    Please note that any order shown as ‘Ordered Processed’ or ‘Shipped’ on your Upcoming page has already been processed and cannot be cancelled. A friendly reminder that you’ll be responsible for all charges incurred (including applicable taxes and other charges) for any orders that have already been processed.

    We always aim to ensure that your Blue Apron experience is incredible. If there’s anything our Customer Experience team can do to help, please don’t hesitate to contact us here or visit the rest of our Help Center.

  • How do I reactivate my account?

    We're excited to have you back in the kitchen with us!

    To ensure our customers’ information stays secure, we reset the passwords of all canceled accounts and automatically remove payment information. In order to reactivate your account, you will need to create a new password and add payment information using your same email address.

    To do so, head here, click on "Forgot Password?" and follow the steps to reset your password. We highly recommend selecting a brand new password and using password best practices, such as choosing a different, complex password for every different account and periodically changing passwords.

    Once your password is reset, you can log in, update your payment information and reactivate your account. 

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    After reactivating, be sure to check your delivery address on file is currently up to date. We can't wait to cook with you soon!

  • How do I update my account information?

    To update any Blue Apron account information, head to your Account Settings section. Here, you’ll be able to select and edit any of the categories on the left-hand side (Plan Settings, Meal Preferences, Delivery Info, Account Info, Payments & Credits, Social Settings).

    Whenever you make any changes, a green banner confirming the changes will appear at the top of your screen.

    You can also change your plan, delivery address, and delivery date for a specific upcoming scheduled delivery on your Upcoming Page.

    Just be sure to make all account changes before the ‘Changeable before’ date reflected in your Account Settings. You can also view the ‘Changeable before’ date for a specific delivery by clicking the 'More' dropdown and selecting 'Payment Details.'

  • How do I update the email address or password associated with my account?

    To change your email address, head to the Account Info section of your Account Settings. Select 'Edit' to update the email address, and click 'Update’ to save your changes.

     

    To update your password, head to the Account Info section of your Account Settings. Select 'Change Password' and enter and confirm your new email address. Then select 'Update' to save your changes.

  • How do I manage my Blue Apron account?

    Welcome to Blue Apron, we’re excited to start cooking with you! Now that you’re signed up, we recommend reviewing your Account Settings and exploring the menus on your Upcoming page.

    Here's some important information around how to manage your Blue Apron account:

    If you’d like to join our community of home chefs, you can follow us on Facebook or Instagram for exciting food content and Blue Apron news.

    We’d also recommend downloading our mobile app for on-the-go account management! Our mobile app gives you the ability to enable push notifications, so we can send you a reminder to make any updates before each order is finalized. This way, you can make changes to your menu or skip that delivery before your weekly cutoff. Many of our chefs find the mobile app is the best way to stay up-to-date with their upcoming orders!

    For additional Blue Apron recipes and kitchen tips, check out The Blue Apron Cookbook and The Blue Apron Blog.

  • How do I log in to my Blue Apron account?

    Visit the Blue Apron homepage at www.blueapron.com. In the top right-hand corner of page, click Log In.

    Enter your email and password, then click the blue ‘Log In’ button.

     

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Billing
  • How do I update my payment information?

    Log in to your Blue Apron account and head to your Account Settings. Head to the Payments section and click ‘Edit’ to enter your new payment information. Once completed, be sure to hit ‘Update’ to save your information.

     

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  • When will I be charged for a meals delivery?

    Your payment information will be charged approximately 3 to 5 days before your delivery date, unless you decide a skip an order.

    Please note that all orders shown as ‘Order Processed’ or ‘Shipped’ on your Upcoming page have already been processed and cannot be changed. A friendly reminder that you will be responsible for all charges (including applicable taxes and charges) relating to any order processed after the ‘Changeable Before' date.

  • How do I view my delivery and charge history?

    To view your previous balances and charges, log into your account and follow these steps:

    1. Hover your mouse over your name on the top right hand corner and click Delivery History.

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    2. Your ‘Order Total’ is listed next to the date of all of your past orders. If you would like to see older orders, scroll to the bottom of the page and more will load automatically.

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    You can view your current credit balance in the top right-hand corner of your account. Click here for more information on how to view your credit balance and how credits apply to your upcoming scheduled deliveries.

  • What types of payment can I use?

    We currently accept Apple Pay, Visa, MasterCard, American Express, and Discover. At this time, we do not accept any form of Food Stamps or EBT. 

Gifts, Credits, & Promotions

Frequently Asked Questions
  • How do I view my credits?

    Credits will automatically be applied toward your next scheduled delivery.

    To view your credit balance:

    1. Log into your account and hover your mouse over the credit tracker in the top right-hand corner of your screen.
    2. For additional details, click the credit tracker to navigate to the 'Payments & Credits' section of your Account Settings.

    Please note that credits will not be applied until the order is charged, and will not appear in the ‘Payment Details’ of your scheduled order. Available credits will be used toward upcoming orders prior to your credit card being charged.

  • How do I redeem a meals E-Gift Card?

    New Members

    1. Head to our Redemption page.

    2. Click ‘Log In or Sign Up.’

    3. Click ‘Sign Up’ and enter your email address and new password, and then click ‘Sign Up’ to confirm.

    4. Enter your unique gift card code and click ‘Redeem.’

    5. Navigate to ‘Pricing’ at the top of the page to complete a subscription account, or ‘Market’ to use your gift card on our Marketplace.

     

    Existing Members

     1. Sign into your Blue Apron account.

     2. Head to our Redemption page.

     3. Enter your unique redemption code below ‘Enter you code here’ and click ‘Redeem’.

     

    The value of the E-Gift Card will be automatically applied to your next order(s). You'll see your total credits reflected in the top right-hand corner of your account.

     

     

  • How do I apply a voucher?

    To apply a voucher, you’ll need the original voucher code. Because vouchers are for new users only, you’ll need to create a Blue Apron account.

    1. Head to our Redemption page.

    2. Click ‘Log In or Sign Up.’

    3. Click ‘Sign Up’ and enter your email address and new password, and then click ‘Sign Up’ to confirm.

    4. Enter your unique voucher code and click ‘Redeem.’

    5. Navigate to ‘Pricing’ at the top of the page to complete your account.

  • Can I purchase a Blue Apron Meals gift card?

    Yes! You can purchase a meals E-Gift Card, applicable towards weekly recurring deliveries on any meal plan. To purchase a meals gift card, follow the steps below:

    1. Head to our Gifts page.

    2. Select ‘Meal’ for ‘Gift Type.’

    3. In the 'Gift Amount' section, you can select one of our popular amounts ($70, $140, or $280).

    4. In the 'Quantity' section, you can enter how many gift cards you would like to purchase.

    5. Click the ‘Add to Cart’ button. 

     

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    6. Click the ‘Proceed to Checkout’ button to enter your payment information and place your order.

     

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  • Can I place a corporate order for multiple Blue Apron gift cards?

    If you'd like to place a corporate order for over 50 Blue Apron Gift Cards, please visit the Blue Apron Corporate Sales page. Complete the order request form and one of our associates will reach out to you with additional information.

Prepared & Ready

Frequently Asked Questions
  • Are Prepared & Ready meals frozen?

    Nope! Prepared & Ready meals are pre-cooked, arrive chilled to ensure freshness, and are ready to reheat in the microwave or store in the refrigerator. We recommend enjoying them by the ‘use-by’ date printed on the packaging. We do not recommend freezing them.

     

    To enjoy these pre-made meals, first remove the outer packaging and pierce the film 3-5 times with a fork or knife. Microwave on high for 2-3 minutes. Remove the tray from the microwave, remove the film, stir, and let stand 1 minute before enjoying. You can always refer to the outer packaging for specific instructions.

  • I used to order Heat & Eat meals. How are Prepared & Ready meals different?

    Prepared & Ready is our fresh take on pre-made meals, giving you ultimate convenience as well as chef-crafted quality and variety. These non-frozen meals let you enjoy signature Blue Apron flavors and ingredients without the prep, in addition to providing more seasonally inspired produce. Meats are prepared sous vide, a classic French culinary technique that locks in flavor and freshness by cooking meat under pressure at a low temperature for a tender and juicy result. 

     

    Prepared & Ready also offers more weekly choices and a wider variety, making it easier to find delicious and convenient meals that fit your lifestyle. Choose from 16+ meals each week, with more to come! Options include dietician-approved meals such as Carb Conscious, 30g of Protein, Keto-Friendly, and 600 Calories or Less.

  • Will there be more variety of Prepared & Ready meals available in the future?

    Yes! We’re planning to add more weekly choices soon, so stay tuned!

  • Can I order meal kits and Prepared & Ready in the same week?

    Yes, you can receive meal kits and Prepared & Ready meals by ordering an additional box for the week.

     

    1. Select a meal from the menu you are not currently subscribed to (either meal kits or Prepared & Ready) and click Add to Order.
    2. You’ll be asked if you want to save the selections you’re currently subscribed to and add another order. Click Save & Add Another Order.
    3. Continue adding your selections. (Don’t worry, this doesn’t mean you will be subscribed to that menu every week!)
  • When does Blue Apron deliver Prepared & Ready meals?

    Currently, Prepared & Ready meals are only delivered on Monday, Tuesday, and Wednesday.

  • Why can I only get Prepared & Ready delivered Monday, Tuesday, or Wednesday?

    This is just our delivery schedule during Early Access, but we’re planning on more availability in the near future!

Market

Frequently Asked Questions
  • How do I place an order in the Market?

     

    1. Head to our Blue Apron Market and browse for the items you want.
    2. Click ‘Add to Basket’ on the items you'd like to order.
    3. When you’re ready to complete your order, click on the Basket icon located to the right of the ‘Market’ button.
    4. Click ‘Checkout’ and confirm your Shipping and Billing information.
    5. You can redeem any valid discount or promotional codes under the ‘Promo Code’ section. Just enter your code into the field and click 'Apply’.
    6. Click ‘Place your Order.’

    If you’re already a Blue Apron customer, you’ll be prompted to log into your account. If you aren’t an existing customer, you’ll need to enter your preferred email address and a password to place a Market order.

  • How do I return my Market order?

    Thank you for reaching out. At this time, we’re unable to accept returns on Meal Kits or gift cards purchased from our site.

    You can view our return policy for each Market item on the product details page.

  • Can I cancel or change my Market order?

    To ensure you receive your items on time, orders placed through the Market begin to process almost immediately. Please note that the window to adjust an order is limited and cannot always be accommodated.

    However, you can contact our Customer Experience team to see if your Market order has started processing by emailing market@blueapron.com and we’ll provide you with the appropriate steps. Please include your order confirmation number, email address, and full name. We’ll do our best to accommodate your request! 

  • What are the shipping rates for Market orders?

    The Standard Shipping (5-7 Business Days) options for our Market orders are as follows:

    • $0 - $50.00 Order Value: $5.99
    • $50+ Order Value: Free

    All delivery dates are estimates and can be delayed due to an incorrect shipping address, payment issues, or shipping carrier delays. The order value is based on the pre-tax, post-promotion, pre-shipping charge. For any products that are back ordered, please refer to the product’s page for the expected shipment date.



  • Do you charge sales tax for Market orders?

    All Market orders shipped to the following states are subject to sales tax: California, Colorado, Connecticut, Massachusetts, Nebraska, New Jersey, New York, Ohio, Texas, Washington, West Virginia, and Wyoming.

    The amount of tax depends on the applicable tax rate in each jurisdiction. Please note that sales tax will be applied to your total at the time of checkout.

    You can contact your respective states regarding procedures for filings and applicable tax rates for items purchased. 

  • Can I purchase a Market gift card?

    Yes. All gift cards purchased through Blue Apron can be applied to either a subscription account or used on our Market.

Ingredient Standards

Frequently Asked Questions
  • Is Blue Apron non-GMO?

    Yes. 

    To ensure we do not source GMOs, we require that suppliers certify their products, and their ingredients, were not produced using genetic engineering. Genetic engineering is the use of techniques other than traditional breeding or hybridization methods that alter genetic material. 

  • What is your animal welfare policy?

     

    Blue Apron is committed to the humane treatment of animals raised for consumption and providing our customers with quality ingredients that they can feel good about. We are proud of our industry-leading animal welfare policy. You can learn more about it by visiting our blog.

  • How long does the food stay fresh?

    To ensure optimal freshness, we advise you unpack your ingredients into your fridge as soon as possible once they arrive. For information on how to store and handle ingredients, follow this link to learn more. 

    We’re committed to our Freshness Guarantee. We recommend making any Meal Kit recipes within 7 days of receiving your delivery and any Prepared & Ready by the ‘use-by’ date printed on the packaging. If you’re unsatisfied with the quality of one or more of your ingredients within these time frames, please let us know and we’ll be happy to make it right.

  • What are your standards for the use of antibiotics and hormones?

    The farmers and ranchers whose products we use in our meal kits raise animals with care and respect and never use any sub-therapeutic antibiotics. Blue Apron requires that all of the meat, poultry and egg suppliers it uses promptly treat animals in the rare event that they become sick and their welfare requires it.

    Additionally, none of the suppliers use any growth promoters, such as added hormones*, sub-therapeutic antibiotics, or beta-agonists.

    *Federal law prohibits the use of added hormones in poultry and pork.

  • Are your dairy ingredients pasteurized?

    Most of the dairy products used in each of our recipes are made with pasteurized milk or cream.

    However, cheese may be made with raw or pasteurized milk. All of our cheeses are 100% rBST free (no significant difference has been shown between milk from rBST-treated and untreated cows), and most are made with pasteurized milk or cream. Certain specialty cheese, like Grana Padano,  is subject to specific requirements under EU law and must be made with raw milk and aged for a minimum of 60 days in accordance with US regulations. All the cheese we source meets FDA guidelines for food safety.

  • Are your ingredients organic?

    Some of our ingredients are USDA-certified organic. We’re committed to sending quality ingredients in every delivery and supporting farmers who use sustainable farming practices.

Security

Frequently Asked Questions
  • Why do I have to change my password?

    It is important to us that the email and password you use to access your Blue Apron account follows strict security standards. The current username and password combination you are attempting to use does not meet our security requirements. 

  • What are the requirements for my password going forward?

    Your password should be a never used before combination that includes at least one of each of the following:

    • Eight characters
    • One lowercase letter
    • One uppercase letter
    • One digit
    • One special character
  • How do I reset my password?

    To reset your password, head to www.blueapron.com. On the top right-hand corner of the page, click ‘Log In’ and select the ‘Forgot Password?’ link. Enter the email address associated with your account, and click the blue ‘Send Reset Instructions’ button. Once complete, you’ll see a green banner appear under ‘Log In’ and be emailed a link for you to reset your password with instructions.

  • How do I know I’ve successfully reset my password?

    Once you’ve successfully reset your password, you’ll receive an email confirmation to verify that you’ve completed all steps in resetting your password.

Get In Touch

Frequently Asked Questions
  • How do I contact customer service?

    If you can’t find the answer to your question in our comprehensive Help Center, please contact us here.

    You can also reach us by phone at (646) 891-4349 or (888) 278-4349, Monday through Friday 10am-9pm, ET as well as Saturday 11am-5pm, ET. Please note, our phones will be closed on Thanksgiving and Christmas Day. 

  • What should I do if my box is late or there’s an issue with my delivery?

    We’ll do our best to email you ahead of time if the shipping carrier confirms there may be a change to your expected delivery day.

    If you haven't heard from us and your delivery doesn’t arrive on the day it was scheduled to arrive, or if you have concerns about the freshness of your order, please let us know by filling out this form so our Customer Experience team can look into it further for you.

  • What should I do if an ingredient is missing or not usable?

    We’re committed to sending quality ingredients in every box with our Freshness Guarantee. If any of your ingredients don’t arrive ready to enjoy, please let us know within 7 days of receiving your delivery. While we aren’t able to send replacement ingredients, we’ll happily issue you a Blue Apron meals credit to make up for any additional ingredients you need to replace.

    If an ingredient is missing or not usable, please let us know by filling out this form and selecting 'Report Ingredient Issues.'

    Whenever possible, please attach a photo of any affected ingredients with your submission, so we can pass it along to the appropriate teams who can make improvements in the future.

  • Who should I email with a press inquiry?

    For press inquiries, please contact press@blueapron.com, and the appropriate team will follow up with you directly if interested. We look forward to hearing from you!